"Martin 53N 1W" <ml_news@ddnospamddml1dd.co.uk.dd> wrote in message

news:zptKc.766$b11.229@newsfe4-gui.ntli.net...

KB wrote:

On Fri, 16 Jul 2004 14:58:29 GMT, Martin 53N 1W

[...]

Try not to get too sentimental about a particular "user id". You know

[...]

I know what you mean, but its the principal of the thing.

??? What, that you easily 'give or impose' 'something' so you then
EXPECT AND DEMAND recognition and a 'return' and a fully fledged
complaints department to pander to your every murmur...

I suppose that's this group then.

I do a lot of volunteer work, in my community, via Ham radio, etc...

[...]

Good for you. Hopefully, good for them also.

I can understand S@H may not "fix" my account for me, fine - then they
don't want my units.  I get the point, I can live with that.

But not to have any communication avenue with their users is just poor
PR, a poor way to run a project.

You have missed the point completely. But then, the church got
Terra-centric vs Helio-centric wrong for a few hundred years.

A non-automated facility for user maintenance is not practical for a
project on such a huge task as s@h.

I don't think having a public email address is that hard.  I don't
think having volunteers answering emails is too hard.  Dean did it in

[...]

Phew! Have you no grasp of time and numbers!!

The forums and these newsgroups work very well without the need for
direct involvement from s@h 'staff'. They have been seen to keep an
occasional eye on things and intervene if crucial. Otherwise, consider
it 'distributed support'.

I'm not re-enthused infortunately...

Very glad I don't work in a complaints department!


Ask yourself, /why are you doing/ 'whatever'. For your own good or for
truly something benevolent?

Supposedly, the science is more important than stats numbers against
names...

I think what is happening here is that the WU results are used, or seen, as
a measure of accomplishment. It is something quantifiable that someone can
be proud of as accomplishing. If there were more quantifiable "science
outputs" then maybe the science would be seen more as the "measure of
accomplishment", but unfortunately that isn't the case ... it is a difficult
situation ... and I can somewhat understand the frustration that creeps in
now and then ...

Now try placing your self in Dr Anderson's role. What would 'you'

organise?

(Hint: Some consider s@h to work very well.)

Good luck,
Martin


--
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