Peter wrote:

All the data has been copied to the Snap device. Both attempts to
 bring the project online met with an unexpected NFS issue. Roughly
 ten minutes after bringing the project online the NFS daemon drops
 the mount point. Hats off to the Snap technical support team who
 have been helping us work through this issue. We are still
 investigating this issue and don't expect to be back online until
 the beginning of next week. In the meantime everyone have a great
weekend.


Doesn't sound good ....

Sounds like they buggered off for the weekend.